Legal
Terms of Use
The terms governing your access to and use of this website, the MCH Legal client portal, and our legal services. Last updated: September 2026.
1. Definitions
In these Terms: "Firm", "we", "us" or "our" means MCH Legal Limited, a company registered in England and Wales, authorised and regulated by the Solicitors Regulation Authority; "Platform" means this website and the MCH Legal client portal, applications and services; "Client" means a private individual or organisation that has instructed the Firm to provide legal services and whose instructions we have accepted in writing; "Visitor" means any person accessing this website who is not a Client; "Content" means any documents, data, or information you upload or submit to the Platform; and "Report" means any analysis, risk assessment, or document produced by the Firm through the Platform.
2. Acceptance of terms
By accessing or using this website or the MCH Legal client portal you agree to be bound by these Terms. If you do not agree, please do not use the site or the Platform. Continued use of the site implies acceptance of these Terms. We may update these Terms from time to time; continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
3. Eligibility and account registration
You must be at least 18 years of age to create an account on the client portal. By registering, you confirm that the information you provide is accurate and complete. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately of any unauthorised use of your account. We may suspend or terminate access where we believe account security has been compromised.
4. Description of services
MCH Legal provides legal services to Clients across a range of practice areas including residential and commercial conveyancing, family law, civil litigation, wills and probate, personal injury and corporate and commercial law. Through the client portal we provide secure messaging, document sharing and e-signature, matter progress tracking, task management and financial ledger visibility. A solicitor-client relationship is only formed once we have accepted your instructions in writing.
5. No legal advice on this website
The content of this website is for general information only and does not constitute legal advice. You should not rely on the content of this site as a substitute for specific legal advice tailored to your circumstances. Use of this website does not create a solicitor-client relationship between you and MCH Legal. A solicitor-client relationship is only formed once we accept your instructions in writing and agree to act on your behalf.
6. Client terms
Clients instructing the Firm will receive a client care letter setting out the scope of work, applicable fees, and the terms on which we act. Those terms, together with these Terms, govern the provision of legal services. Fees are payable in accordance with the terms set out in your client care letter. You are responsible for ensuring that any documents you upload to the portal belong to you or that you have the right to upload them, and for the accuracy of information you provide to us.
7. User content and licences
You retain ownership of all Content you upload to the Platform. By uploading Content, you grant us a non-exclusive, royalty-free licence to process, store and use that Content solely for the purpose of providing legal services to you and complying with our regulatory obligations. You warrant that your Content does not infringe the rights of any third party and does not contain anything unlawful. We reserve the right to remove Content that we believe breaches these Terms or applicable law.
8. Acceptable use
You agree not to: use the Platform for any unlawful purpose or in breach of these Terms; upload Content that you do not have the right to upload; attempt to gain unauthorised access to any part of the Platform or its systems; interfere with the proper functioning of the Platform or its security features; use automated tools to extract data from the Platform without our consent; or use the Platform to store or process data for any purpose other than the legal matter for which you have instructed us.
9. Intellectual property
The Platform, its design, software, branding, and all associated intellectual property are owned by or licensed to MCH Legal Limited. Reports and documents generated by the Firm are provided to you for your personal use in connection with your matter and may not be resold or redistributed without our written consent. All content on this site - including text, logos, graphics and design - may not be reproduced without our written permission.
10. Data protection
Our use of personal data is governed by our Privacy Policy and our obligations under the UK GDPR and Data Protection Act 2018. By using the Platform you consent to the processing of your data as described in our Privacy Policy. We comply with our regulatory and anti-money-laundering obligations when collecting and processing your personal data.
11. Fees, payment and refunds
Fees for legal services are set out in your client care letter and are payable in accordance with the terms agreed. Any interim billing or payment on account arrangements will be confirmed in writing. If you believe you have been charged in error, please contact us at hello@mch.legal. Refunds, where applicable, are handled in accordance with applicable consumer protection law and the terms set out in your client care letter.
12. Service availability
We strive to maintain high availability of the client portal but do not guarantee uninterrupted access. We may suspend or restrict access for maintenance, updates, or security reasons. We are not liable for any temporary unavailability of the Platform. The portal is provided on an "as is" basis and we do not warrant that it will be error-free or that results will be accurate.
13. Accuracy of website content
We make reasonable efforts to keep information on this website accurate and up to date, but make no warranties as to the completeness or currency of any content. The law changes frequently and information on this site may not reflect the most current legal position.
14. Third-party links
This site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites and accept no liability for their content. We do not endorse and are not responsible for the services of any third-party provider linked to from this site.
15. Limitation of liability
To the maximum extent permitted by law, MCH Legal Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website. Our liability for the legal services we provide to Clients is governed by the terms set out in your client care letter and our professional obligations as solicitors. We do not accept liability for the content or services of any third-party website linked from this site. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
16. Indemnity
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your breach of these Terms, your misuse of the Platform, or your infringement of the rights of any third party through Content you upload.
17. Termination
You may close your account at any time by contacting us. We may suspend or terminate your access if you breach these Terms or if we believe your use poses a risk to the Platform, our staff, or other users. Upon termination, your right to use the Platform ceases. Provisions that by their nature should survive termination, including those relating to liability, intellectual property, and data protection, shall continue to apply.
18. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. Disputes about the legal services we provide to Clients may be subject to the dispute resolution provisions set out in your client care letter.
19. Changes to these terms
We may update these Terms from time to time. We will notify Clients of significant changes through the Platform or by email. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
20. Contact
If you have any questions about these Terms, please contact us at hello@mch.legal or write to MCH Legal Limited, 19/21 High Street, Altrincham, Cheshire, WA14 1QP.